• UK Delivery: Next working day if ordered before 11:00am (Monday–Friday)
• International Delivery: 5–14 working days depending on destination and customs clearance
Delivery timescales are estimates only. We will not be liable for any loss or damage suffered through any delay in delivery, including delays caused by couriers or customs authorities.
Shipping costs are calculated at checkout based on order weight, dimensions, and destination. Orders are dispatched from our premises in Sittingbourne, Kent, UK.
International orders: The Buyer is responsible for any import duties, taxes, or customs charges levied in the destination country. These are not included in the shipping fee and will be collected by the carrier or customs authority on delivery.
Once your order has been dispatched, you will receive a confirmation email with tracking details where available. If you have not received your order within the expected timeframe, please contact us at customerservice@tillett.co.uk or call +44 (0)1795 420312
You have the statutory right to return goods within 14 days of receipt under the Consumer Contracts Regulations 2013. Goods which prove unsuitable may also be returned for a refund, credit, or exchange, subject to the following conditions:
• Items must be returned within 14 days of receipt.
• Items must be returned carriage paid (at the customer’s expense, unless the item is faulty, damaged, or incorrectly supplied).
• Items must be received in a resalable condition.
• Items must be returned unused and in their original condition in order to secure a full refund.
• Items must be returned complete with all original packaging in good condition. (We reserve the right to levy a charge to replace product packaging which is damaged or defaced.)
• Items returned after 14 days from receipt may be subject to a restocking charge of not less than 10%. This does not affect your statutory rights.
• We cannot accept any items which have been specially ordered for you or manufactured to your specification, except where the item is faulty or not as described.
• All returns must be accompanied by the sender’s name and address, order reference number (if applicable), and reason for return.
• We cannot accept responsibility for returned parcels that are lost or undelivered. Please retain your proof of postage, as you may require it in the event of a claim with your carrier.
You must obtain permission from us before returning any goods. Please contact us at customerservice@tillett.co.uk or call +44 (0)1795 420312 to request a returns authorisation number.
Tillett Racing Seats is not responsible for any labour charges incurred during the fitment or removal of allegedly faulty or incorrectly supplied parts.
Once we have received and inspected your returned goods, we will notify you by email and process your refund within 5–7 working days. Refunds will be issued to the original payment method. We will also reimburse the standard delivery charge paid on the original order where the return is a result of our error (faulty, damaged, or incorrectly supplied item).
Please advise our Customer Service Department of any problems with shortages or carrier damage within 14 days of receipt. Please email customerservice@tillett.co.uk with your order number, a description of the issue, and photographs where possible. We regret that beyond this time, due to circumstances beyond our control, we may be unable to process your claim.
On any non-standard or specially manufactured item, we reserve the right to charge a 50% deposit to the customer’s credit/debit card. This deposit is non-returnable in the event of cancellation, based on the customer’s instructions to manufacture the goods on their behalf following discussion with ourselves. The remaining balance will be charged upon completion of manufacture and prior to dispatch.
For any questions about your return, please contact us:
• Telephone: +44(0)1795 420312
• Email: customerservice@tillett.co.uk
• Address: Tillett Limited, Styles Close, Sittingbourne, Kent, ME10 3BF | Our office hours are Monday to Friday, 9:00am – 5:00pm (UK time).
